Privacy Policy

  1. Introduction

    Kings Lodge (“we,” “our,” or “us”) is committed to protecting the privacy of our residents, visitors and employees. This Privacy Policy outlines how we collect, use, disclose and safeguard personal information within our retirement community.

  2. Information We Collect

    We may collect the following types of personal information:

  • Contact details (name, address, phone number, email)
  • Emergency contact information
  • Medical information necessary for resident care
  • Financial information for billing purposes
  • Employment information for staff members
  • Visitor logs for security purposes
  1. How We Use Your Information

    We use personal information to:

  • Provide safe and comfortable living arrangements
  • Communicate with residents and their families
  • Process payments and administer accounts
  • Ensure compliance with legal and regulatory requirements
  • Maintain security and safety within the community
  • Improve our services and operations
  1. Information Sharing

    We do not sell or rent personal information. We may share information with:

  • Healthcare providers involved in resident care
  • Legal authorities when required by law
  • Financial institutions for billing transactions
  • Service providers assisting in community operations
  • Emergency contacts in case of urgent situations
  1. Data Security

    We implement appropriate security measures to protect personal information from unauthorised access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

  2. Resident Rights

    Residents have the right to:

  • Access, update or request correction of their personal information
  • Request restrictions on the use of their information where legally applicable
  • Lodge a complaint regarding privacy concerns
  1. Retention of Information

    We retain personal information as long as necessary to fulfill our obligations, comply with legal requirements and ensure the safety of our residents and community.

  2. Updates to This Policy

    We may update this Privacy Policy periodically. Any changes will be communicated through appropriate channels.

  3. Contact Information

    For questions or concerns about this Privacy Policy, please contact:

    Kings Lodge
    Kingsway
    North Finchley
    London N12 0EW
    Tel: 020 8446 9171
    Email: [email protected]